I can't help observing businesses in action. At every touch point in every business I do business with, I'm watching to see if they get it. Or if they don't.
3 simple attributes of the best employees at the Greatest Organizations: they are Friendly, Helpful and Excellent.
Friendly looks like a smile, using your name, a great attitude and just raw good energy.
Helpful is all about initiative. Trying to get you the result you want versus passing the buck. Seeing things from behind your eyeballs and then doing whatever it takes to make you gasp "wow".
And Excellent...well I know you know what that looks like. It's about devoting to becoming BIW (Best in World) at what you do. About playing a big game - whether you're in the mailroom or the C-Suite. About being brilliant in the work you've been blessed to have.
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